The following terms and conditions apply to projects undertaken by TM Solution Providers
Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments, and we will revise their design with no extra charges, given that the design and concept remain intact. The revision turnaround time will be 48 hours.
TM Solution Providers allows you to have your money back with a 100% refund policy and no deductions within 45 days of order placement & reserves the right to terminate this at any time, with or without notice depending upon the scenario. This offer strictly implies that the refund is asked upon viewing the initial samples only; requesting revisions on the initial design work shall be regarded as a continuation of the project & will make this guarantee annulled. We rely on the customer’s prompt feedback during the design process to complete the task effectively and therefore hope that the customer gives proper feedback to get the desired results.
We won’t entertain or refund any orders if the client stays non-responsive for 45 Days; however, the client can email us to hold the project if there is some personal issue.
If the client wants to forfeit any part of the discounted package, the refund is not applicable. For example; if the client has availed the discounted package for a Logo & Website and only wants to avail one service instead of both, he/she will not be applicable for any refund.
Furthermore, the customer shall forfeit the right to the refund outlined above if the customer requests additional revisions (1 or more design changes regardless of the complexity) or modifications to any of the initial concepts. You shall also forfeit the right to a refund if you do not respond promptly to a status notification from "TM Solution Providers."
In case of finalizing one part of the order, the customer won’t be eligible for a refund for the remaining package.
24-hour design fees and 24-hour rush changes are non-refundable.
No refund is available for design firms or those who order our design services on behalf of another entity. If an order cancellation request is posted before the delivery of the initial concepts, you are eligible for a refund. In case of a duplicate charge, the 100% amount will be returned. If design requirements are not fulfilled, committed at the time of sale, or the designs are not delivered according to the delivery policy, though a proof is required for such commitment, a refund can be claimed. You agree for bundle packages (e.g., Logo, Stationery, Website, Social Media, and Brochure), the refund can't be claimed if there is any discontinuation with a certain service included in the bundle package once any of the service is availed.
The following terms and conditions apply to all the services purchased by the client and provided by TM Solution Providers .
On any occasion, any funds deposited will not be liable for a refund if the initial design and concepts (after delivery) are approved, or a change is asked for unless TM Solution Providers cancels or ends your Contract for a reason other than your breach or non-execution.
All refund requests will be as per the following arrangement:
You make a solicitation when the underlying ideas for a logo are provided. However, once you approve or ask for changes in the initial designs, the refund offer will be void, and a refund request will not be entertained.
Once the project has been entered into the revision phase, the refund offer will be void, and the refund request will not be entertained.
On the off chance that demand for a refund is made before the delivery of initial design concepts, then you would qualify for a full refund (less 10% administration and preparing charge).
If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expense).
If the refund request is made within 48-96 hours after the initial design delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).
No refund request will be entertained after 96 hours of the initial design delivery. However, we believe in 100% customer satisfaction, so you are requested to reach out to us to address your concerns.
No request for refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.
No request for a refund will be entertained if the customer goes unresponsive at any point in time for 5 working days.
All refund requests must be communicated to the support department. TM Solution Providers reserves the right to approve/reject any refund requests based on an individual case-to-case premise.
No refund will be entertained after the final files have been delivered.
For Website bundles, no refund will be entertained once the initial design mock-up has been revised or the inner pages created with the client’s approval.
All refund requests must be communicated to the support department. TM Solution Providers, in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case to case premise.
For TM Solution Providers /Custom bundles, a refund will be applied just as on the single packages.
For instance, if you request a logo and web design and approve of the logo, you are eligible for the refund of the website service at the time of initial design only.
A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless an idea has not been composed as per the brief, a refund will not be approved; however, a discount won’t be given. However, further revisions will be provided until you are satisfied.
It is also to be noted that, under any circumstances, both parties (TM Solution Providers & Client) agree not to attack/criticize each other and any of its employees, associate/s or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or after the contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media platform in a way that brings a bad name to either party or any of its employees, associate, or partner. In case of a breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.
Money-Back Guarantee depends on that the request is set per some basic honesty. Where a client has placed design orders with more than one agency for the same job, intending to claim a refund, TM Solution Providers does not consider this to be good faith. In such instances, we reserve the right to decline a refund request.
All design jobs require client input before finishing the design, so it is requested that the customer be active throughout the process and give feedback to get the required results.
100% unique design guarantee qualifies you for a new logo if the logo designed by TM Solution Providers is found to be considerably similar to another design that already exists. Any likeness to a current outline will be just a fortuitous event, and TM Solution Providers won’t acknowledge any responsibility or claim of any compensation in such a case. After the finalization of the logo it needs to go through a registration process that will be done through the agency, TM Solution Providers (USPTO charges applied), in order to have complete ownership and 100% rights over the logo.
Change of mind is not applicable for refund.
To ensure that your refund request is processed effectively and approved, please make sure that you meet the following requirements:
1. Specify Your Concern and Claim Your Refund through any of the following three modes:
• i. Toll-Free: (209) 208-6979
• ii. Live Chat.
• iii. Email (info@tmsolutionsproviders.com)
We will try to resolve your query and concern in light of our revision policy immediately or email you a refund request approval from our refund department.
Design Services: A partial refund may be eligible depending on mutual agreement, the work already delivered, and any pending projects. After the refund, the rights to your design will be transferred to TM Solution Providers, and you will not legally be allowed to display any version of the design sent by the company.
1. Since the design rights would now be transferred to TM Solution Providers, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work product, or media, nor will you have any ownership interest for or to the same.
2. Trademark Registration and eBooks: Once the order is placed, the client has 24 hours to request a refund before the process is started and the government fee (trademark registration) or production fee (eBooks) is paid to a third party. After this 24-hour period, no refunds are available. However, the company may issue a partial refund depending on mutual agreement.
Working in collaboration with Government Copyright Agencies, TM Solution Providers would share Copyright Acquisition information for the refunded designs, restricting the reuse of the designs as original designs in the future.
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account section for all questions, queries, concerns, and any other instructions for the designer. Failure to actively check my account section may become a cause of hindrance in your perusal of a refund. If you are unsure of how to use the My Account area, please get in touch with customer support at any time for prompt assistance.
For complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
The designs are crafted after adequate and thorough research to ensure quality and uniqueness.
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
Domain and Hosting are provided if included in your customized package.
Emails can only be provided if your website is hosted on our server.
If you wish to opt-out of hosting the website with us, you will not be provided with email accounts.
All design order files are delivered to "My Account" as per the date specified on the “Order Confirmation.” An email notification is also sent to inform the client about their design order delivery to their specific account area. All policies regarding revisions and refunds are subject to the date and time the design order is delivered to the client’s account area.
Design and eBook Services: All customized design and eBook orders are delivered within 10 to 14 days after receipt of the order. Trademark Registration: The delivery time for trademark registration services is also 10 to 14 days from the date of order receipt.
We offer a RUSH DELIVERY service for clients who need their orders expedited. With this service, you can receive your first design, eBook, or trademark registration documents within 2 business days for an additional fee of $199. For further assistance or to opt for this service, please get in touch with our customer support department.
The sole purpose of the test servers is to design and develop the front end of the website initially. Server testing allows our development team to identify and fix flaws, such as downtime or run-time errors. The duration of the test server is 2 months from the original date of purchase
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.
We offer 24-Hour Customer Support to address your questions and queries.
You can get in touch with us at whatever time, and we promise a prompt reply.
Correspondence Policy
YOU concur that TM Solution Providers is not at risk for any correspondence from email address (es) other than the ones taken after by our particular area, i.e., “info@tmsolutionsproviders.com” or/and any toll-free number that is not specified on our site. TM Solution Providers ought not to be considered in charge of any damage(s) brought about by such correspondence. We assume the liability of any correspondence through email address (es) under our space name or/and through the toll-free number, i.e., as specified on TM Solution Providers Website.
Money-Back Guarantee
We are extremely confident of the work we do, which is why we back it up with a money-back guarantee. If we are unable to meet and beat your expectations, we’ll give you a refund.
100% Unique Design Guarantee
At TM Solution Providers we promise that all of our logos are produced/designed from scratch. We will provide you a logo that is adept and in complete compliance with your design brief.
By opting in to receive SMS messages from TM Solution Providers, you agree to the following terms and conditions:
By providing your phone number and opting in, you consent to receive automated marketing, transactional, and informational text messages (e.g., account updates, order notifications, promotions) from TM Solution Providers at the phone number you provided.
The frequency of SMS messages may vary based on your interactions with us, such as purchase history, service updates, and special offers.
Standard message and data rates may apply to any messages sent or received. Please check with your mobile carrier for details.
You may opt out of receiving SMS messages at any time. To unsubscribe, reply “STOP” to any message. You may also contact us at (209) 208-6979 or info@tmsolutionsproviders.com. for assistance. After opting out, you will no longer receive SMS messages from us, except for messages confirming your opt-out or any required transactional messages.
These terms are governed by the applicable laws and regulations. Any disputes arising from the use of our website shall be resolved through appropriate legal channels. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue to be in effect.
If you have any questions or concerns regarding these terms and conditions, you may contact us for further clarification.
